Apple Danbury Fair Mall in Danbury, CT Open now

Reviews about Apple Danbury Fair Mall

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  August 22, 2020, by Anonymous Drummer
  From the second, I walked in with the Apple case number, I was greeted with ambivalence and dismissiveness. Everyone I talked to at the Danbury Connecticut Apple Store was self-assured that I, the customer was not following protocol. "You will need a genius bar reservation to do that". "I was told I didn't need one by three separate phone reps." I asserted. "Did you order this online?", "We don't have a replacement Apple TV 4K 32GB." How can this be? It's a new product and indeed there were plenty on the store shelves. I told the phone reps that I work long hours, don't make a ton of money and don't live close to an Apple Store so I hope there would be no issues with me walking in. Eventually the store manager, Tom, was brought over not to help or appease me, but to be the 'heavy'. 'We don't have inventory for this item, so we can order it and you will have to come back, or you can go to another apple store.' While the store did have Apple TV K4 32GB in stock and on the shelves, those were reserved for 'new purchases'. Tom wasn't pleasant, and he wasn't willing to budge. At times he insinuated that my conversation with the phone reps couldn't be true. Which was deeply insulting. Because of his actions and inactions I'm left very unhappy after hours of phone calls, hours in the car, and an hour attempting to pursued with Apple store managers. All I wanted was to give them my hard earned money and them to give me a working product. Shame on the Danbury Apple Store managers.